Shipping Terms
Delivery Terms
1. Delivery Range
We deliver across Australia, covering urban and rural areas. Please note that delivery may take longer to some remote areas.
2. Delivery Methods
We work with a number of well-known logistics companies to ensure that your order is delivered safely and quickly. Frequently used delivery partners include:
Australia Post
Fastway Couriers
TNT Express
We will select a specific delivery company based on your address and order situation.
3. Processing Time
All orders will be processed within 2 working days after payment is confirmed.
During peak periods (such as holidays or promotions), processing time may be slightly delayed.
4. Shipping Costs
Shipping costs will vary depending on the total amount, weight and destination of the order. You can check the final shipping cost on the checkout page.
5. Logistics Tracking
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to check the status of the goods on the official website of the corresponding logistics company.
6. Delivery Time
The estimated delivery time varies by region. Generally:
Urban areas: 4 working days
Township/remote areas: 10 working days
The above times are estimated delivery times. The actual delivery time may be delayed due to uncontrollable factors such as weather and traffic.
7. Failure to deliver
If the customer does not receive the package at the designated address during the delivery process, the courier may deliver the package to a nearby address or arrange for subsequent delivery. Please handle the specific situation according to the information provided by the logistics company.
8. Questions and feedback
If you encounter any problems during transportation, such as package delays or loss, please contact our customer service team in time. We will serve you wholeheartedly and solve the problem.
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